Open-Loop Processes versus Closed-Loop Processes

If it can be modeled it can be designed to be robust

I’ve done a fair amount of business process re-engineering over the course of my career and the single biggest problem I find is always the same: open-loop business processes.

To illustrate the point I’m going to talk about a large pharma organization that will remain nameless to spare people’s blushes. Their problem was that they were paying taxes on hundreds of millions of…